{"id":945,"date":"2025-04-01T15:21:24","date_gmt":"2025-04-01T15:21:24","guid":{"rendered":"https:\/\/texpremium.com\/?page_id=945"},"modified":"2025-04-02T18:14:07","modified_gmt":"2025-04-02T18:14:07","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/texpremium.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"945\" class=\"elementor elementor-945\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94e065b e-flex e-con-boxed e-con e-parent\" data-id=\"94e065b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31797f2 elementor-widget elementor-widget-image\" data-id=\"31797f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"224\" src=\"https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh-768x224.jpg\" class=\"attachment-medium_large size-medium_large wp-image-960\" alt=\"\" srcset=\"https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh-768x224.jpg 768w, https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh-300x88.jpg 300w, https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh-1024x299.jpg 1024w, https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh-18x5.jpg 18w, https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh-600x175.jpg 600w, https:\/\/texpremium.com\/wp-content\/uploads\/2025\/04\/libro-jpgh.jpg 1366w\" sizes=\"(max-width: 768px) 100vw, 768px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f36f366 e-flex e-con-boxed e-con e-parent\" data-id=\"f36f366\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-658f2ec elementor-widget elementor-widget-text-editor\" data-id=\"658f2ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ponemos a su disposici\u00f3n el presente formulario, a trav\u00e9s del cual podr\u00e1 expresar su\u00a0<b>INSATISFACCI\u00d3N O DISCONFORMIDAD RESPECTO DE LA ATENCI\u00d3N RECIBIDA EN TEXPREMIUM <\/b>en el ejercicio de su funci\u00f3n administrativa:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-884ee83 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"884ee83\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"945\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"884ee83\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de Reclamaciones - TexPremium\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"945\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre y Apellidos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre y Apellidos\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_28f8086 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_28f8086\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de Documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"DNI\" id=\"form-field-field_28f8086-0\" name=\"form_fields[field_28f8086]\" required=\"required\"> <label for=\"form-field-field_28f8086-0\">DNI<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"CE\" id=\"form-field-field_28f8086-1\" name=\"form_fields[field_28f8086]\" required=\"required\"> <label for=\"form-field-field_28f8086-1\">CE<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"RUC\" id=\"form-field-field_28f8086-2\" name=\"form_fields[field_28f8086]\" required=\"required\"> <label for=\"form-field-field_28f8086-2\">RUC<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_9e858ce elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9e858ce\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumeraci\u00f3n del Documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_9e858ce]\" id=\"form-field-field_9e858ce\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"DNI \/ CE \/ RUC\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_07ff23c elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_07ff23c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTu celular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_07ff23c]\" id=\"form-field-field_07ff23c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ej. 999 999 999\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Ex. 999 999 999\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail personal o Corporativo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d93454d elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d93454d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d93454d]\" id=\"form-field-field_d93454d\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ej. Av. Arenales 555\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d561281 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d561281\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCiudad - Distrito\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d561281]\" id=\"form-field-field_d561281\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ej. Lima\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ca9d858 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ca9d858\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRegi\u00f3n \/ Provincia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ca9d858]\" id=\"form-field-field_ca9d858\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ej. Lima\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_da008ea elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_da008ea\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja\" id=\"form-field-field_da008ea-0\" name=\"form_fields[field_da008ea]\" required=\"required\"> <label for=\"form-field-field_da008ea-0\">Queja<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo\" id=\"form-field-field_da008ea-1\" name=\"form_fields[field_da008ea]\" required=\"required\"> <label for=\"form-field-field_da008ea-1\">Reclamo<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_d06e9e6 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d06e9e6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de incidencia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_d06e9e6]\" id=\"form-field-field_d06e9e6\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field elementor-use-native\" placeholder=\"dd\/aa\/mmm\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Escribe aqu\u00ed el detalle...\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_c9f4ec6 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c9f4ec6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPedido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_c9f4ec6]\" id=\"form-field-field_c9f4ec6\" rows=\"4\" placeholder=\"Escribe aqu\u00ed el pedido...\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_881b60e elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_881b60e\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LexngksAAAAAAzksru06-nfyJ1HFz6f67-mQidQ\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book-open\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M542.22 32.05c-54.8 3.11-163.72 14.43-230.96 55.59-4.64 2.84-7.27 7.89-7.27 13.17v363.87c0 11.55 12.63 18.85 23.28 13.49 69.18-34.82 169.23-44.32 218.7-46.92 16.89-.89 30.02-14.43 30.02-30.66V62.75c.01-17.71-15.35-31.74-33.77-30.7zM264.73 87.64C197.5 46.48 88.58 35.17 33.78 32.05 15.36 31.01 0 45.04 0 62.75V400.6c0 16.24 13.13 29.78 30.02 30.66 49.49 2.6 149.59 12.11 218.77 46.95 10.62 5.35 23.21-1.94 23.21-13.46V100.63c0-5.29-2.62-10.14-7.27-12.99z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-190189e elementor-widget elementor-widget-text-editor\" data-id=\"190189e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>RECLAMO<\/strong>: Disconformidad relacionada con los productos o servicios<br \/><strong>QUEJA<\/strong>: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/p><ul><li>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante INDECOPI.<\/li><li>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ponemos a su disposici\u00f3n el presente formulario, a trav\u00e9s del cual podr\u00e1 expresar su\u00a0INSATISFACCI\u00d3N O DISCONFORMIDAD RESPECTO DE LA ATENCI\u00d3N RECIBIDA EN TEXPREMIUM en el ejercicio de su funci\u00f3n administrativa: RECLAMO: Disconformidad relacionada con los productos o serviciosQUEJA: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-945","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/pages\/945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/comments?post=945"}],"version-history":[{"count":5,"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/pages\/945\/revisions"}],"predecessor-version":[{"id":967,"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/pages\/945\/revisions\/967"}],"wp:attachment":[{"href":"https:\/\/texpremium.com\/en\/wp-json\/wp\/v2\/media?parent=945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}