FIRST CLAUSE: GENERALITIES

This document contains the customer service policy for the sale of finished products or the service of custom garment manufacturing.

For the purposes of identifying the roles of the parties and actions, hereinafter the company TEXPREMIUM will be called "The Supplier", and the buyer will be called "The Customer". Likewise, the sale of a finished garment will be called "The Product" and the custom garment manufacturing service will be called "The Development"

The following clauses will apply specifically to the following acts and actions: (I) The purchase and sale of products through our website: TEXPREMIUM.COM, (II) The hiring of the custom garment development service through our website: TEXPREMIUM.COM, (III) The terms and conditions of price, payment and delivery, (IV) Responsibilities.

SECOND CLAUSE: ACCEPTANCE

 Process of purchasing a finished garment "The Product"

• "The Customer" browses the product category on the website

•  Selects and adds the product(s) to an order note
•  Indicates the colors, quantities, and sizes
• "The Customer" validates or modifies the products on the order note
•  Shipping and billing information is completed (Full name, email, phone, address, postal code, country)
• Finally, clicks the "Complete order note" button
• After this, "The Supplier" will contact "The Customer"
• "The Supplier" will send the order note with information regarding total amounts, payment conditions, and delivery terms; which must be accepted and sent by "The Customer" to the email ventas@texpremium.com as a sign of agreement

Simultaneously, "The Customer" must send the bank proof reflecting the payment of the total amount resulting from the purchase

• "The Supplier" will confirm the receipt of the order note via the same channel

• Once payment validation is completed, the shipment of "The Product" will proceed

Process of hiring a custom garment manufacturing service "The Development"

• "The Customer" will fill out a form detailing the necessary information for the attention of "The Development" (Type of garment, quantities, and details)

If a technical sheet is available, it will be attached to the form; otherwise, a file with reference images can be sent

• "The Supplier" will receive the form and contact "The Customer"
• Subsequently, the same form will be sent with the information concerning the price, total amounts, payment conditions, and delivery terms; which must be signed by "The Customer" as a sign of acceptance and sent to the email ventas@texpremium.com.
• "The Customer" must send the bank proof reflecting the advance payment of 50% for "The Service"

"The Supplier" will confirm the receipt of the form via the same channel

• From the confirmation of the advance payment of 50%, the delivery deadlines for "The Development" will begin to be counted.

THIRD CLAUSE: PRICE

The prices stated on the TEXPREMIUM.COM website, as well as in the order note and service hiring form, do not include taxes or shipping fees.

FOURTH CLAUSE: PAYMENT

"The Customer" will make the payment through bank transfers or deposits at bank agencies or agents authorized by "The Supplier". Financial costs derived from the transaction will be assumed by "The Customer"

FIFTH CLAUSE: DELIVERY

Delivery costs are assumed by "The Customer"

SIXTH CLAUSE: RESPONSIBILITY OF "THE CUSTOMER"

The customer is responsible for the information registered on the website

SEVENTH CLAUSE: RESPONSIBILITY OF "THE SUPPLIER"

The supplier is responsible for meeting the delivery deadlines and providing the necessary documentation to nationalize the product or service at the destination (Invoice, Packing List, Certificate of Origin)